Terms and Conditions

When purchasing from the UK FLOORING 4 LESS website, you are agreeing to the following terms and conditions:

Delivery Charges

Deliveries are available anywhere within mainland Uk and are chargeable from £59.99 upto £99.99


Dispatch Policy

While every effort will be made to ensure that all items are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

Goods delivered normally arrive between 8am and 5.30pm, Monday to Friday; in 5 working days of placing your order

(unless you have paid by cheque in which case your order will be dispatched within 5 working days after the cheque has cleared).

We will contact you to arrange delivery via phone number if supplied or email, alternatively you can contact us any time between 8.30a.m and 5.30p.m. TEL 01455 271286 or 07786 906572

We offer delivery on all orders to mainland U.K. for £59.99 including VAT for laminate floors and £99.99 including vat for solid wood floors & Engineered Floors

A delivery surcharge will also apply to some areas in Northern Scotland, Northern & Southern Ireland, Channel Islands, Isle of Man and Isle of Wight, please call one of our sales advisors for confirmation.

Most orders are dispatched from stock with a lead time of 5 days. If the items are not in stock we will contact you, In the this event please allow up to 14 days for delivery, if this new delivery time is not acceptable we will refund your card within 5 working days.

Due to insurance guidelines all flooring deliveries are made to kerb side at the nearest access point to the delivery address for the delivery vehicle.

You must arrange for adequate help to off  load the flooring, the driver can not help move the flooring into your home.

As deliveries can be made by a large lorry or van, it is assumed that the delivery address will be accessible by lorry.

If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width limit please inform us at the time of order. Deliveries will be made between 8.00 am and 6.00 pm. We are unable to give an estimate of delivery time as all deliveries are at the courier's discretion.

If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there or you will be liable for the re-delivery charge of £65, if the original order had a delivery surcharge then this will also apply.

If a courier arrives at your address and you refuse delivery you will also be liable for a charge of £65, if the original order had a delivery surcharge then this will also apply. EXCEPT where items are damaged in transit.

Every effort is made to ensure that your goods are delivered in perfect condition. Please inspect your goods immediately on delivery as no claims with regard to damaged items can be made after our driver has left the delivery address  unless goods signed for as damaged on delivery.

Goods refused on delivery that are found to be undamaged on return to us will incur a return delivery charge of £65, if the original order had a delivery surcharge then this will also apply.

In the unlikely event that some of your goods are damaged we will collect and replace the product. Any claims must be made within 7 days of receipt of goods. No liability can be accepted for costs caused by late deliveries or for any other reason.

Therefore we advise against booking trades for installations until goods have been received. In the event that you are not available to provide a signature on the pre-arranged date, then you will be charged for re-delivery of £65, if the original order had a delivery surcharge then this will also apply.

Deliveries cannot be left outside in porches, garages or any other location.

 

When Your Order Arrives

When your order arrives, you want to be sure the quantities match what you ordered. To guarantee customer satisfaction, please make note of the following when receiving your order.

Visually inspect the condition and entirety of your delivery, make sure to note missing items or damaged materials. The order confirmation email you received lists all the materials and quantities you ordered.

 You will need to examine the  goods and count each item to make sure everything ordered has been received.

All deliveries are kerbside. This means that you (or someone able) must be home to take the material from the trailer to your home. The driver will only unload to the kerbside and are not allowed to enter your home.

DO NOT let the driver leave until you have verified the material received is in good condition and that all material has been accounted for.

Any damages or missing items must be noted on your delivery receipt. If not noted we are unable to process with any replacement products.

Damaged Faulty Goods

 All carriers are selected through stringent guidelines for service and quality control. If you have a concern regarding delivery, please advise us immediately.

Out of our total orders placed and shipped, our company receives very little in claims initiated by customers.

Damaged or faulty goods must be reported to us immediately on delivery either by phone: 01455 271286 or 07786 906572 or by email: mail@ukflooring4less.co.uk.

Any damaged goods MUST be signed for as damaged on delivery, we will then make further arrangements with you to replace the damaged goods free of charge.

 

Cancellations and Returns

(Internet Sales only).

In accordance with the Distance Selling Regulations 2000 you have the right to cancel your order, up to 7 days after you have received the goods.

All goods must be unopened. To cancel your order you must inform us either in writing or by email: mail@ukflooring4less.co.uk

All returns and cancellations must conform to the guidelines laid out in the Distance Selling Regulation a guide of which can be found at;

www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf If goods have not been dispatched we will refund you the full  invoice amount within 5 working days.

If you have taken delivery for your goods we will arrange with you for the goods to be collected from the delivery address, and we will then refund the total amount paid for the goods, less the cost incurred by us for collection (this cost is the

charge made to us by the delivery company) prices will vary depending on location. The standard cost for a collection in mainland UK is £150 but if the original order had a delivery surcharge then this will also apply.

If a courier arrives at your address and you refuse delivery and cancel the order you will be liable for a charge of £150, if the original order had a delivery surcharge then this will also apply.

All goods must be unopened as they were received no refund can be given if items are opened.

Refunds will be made to the payment card that was initially used to make the purchase, within 7 days of cancellation. Returns cannot be accepted on special order products.

 

Booking Trades People

Taking into consideration the many variables in deliveries, we strongly recommend that you do not book your installer until after you have received your order in its entirety

Manufacture times, weather, supply-demand conditions, and replacement delivery for damaged items are just some of the instances that may delay your order.

 Please schedule your install to ensure you have allocated time to receive your order. We cannot be held liable for failure to meet scheduled install dates due to delivery. Delivery dates are approximates, and as such, can not be promised under any circumstance.

 

Prices and Tax.

The pack price shown for the all goods includes VAT.

Prices displayed on our website are correct to the best of our knowledge and maintained on a regular basis.

In the event of an order being placed against an accidental incorrect price. we will inform the purchaser of the error within seven days of the purchase being made, we will allow the purchaser to either cancel the booking or choose to pay the additional difference in price.

 

Product Guarantee

 If you do not use a Damp Proof Membrane on ground floors, or if you do not use the correct underlay, or if you do not have the flooring fitted correctly, this will affect your guarantee.

Colours

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

Confidentiality

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer  details are not passed to third parties and are used only in accordance with the Data Protection Act.

Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site. Jurisdiction The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.

Company information

UK FLOORING 4 LESS is a company incorporated in England and Wales registered office is at: UK FLOORING 4 LESS, STONEY STANTON, Leicestershire

Payment Details

CREDIT CARDS & DEBIT CARDS

Payments can be made using all major credit card and debit cards through paypals secure online checkout. No card details will be stored by UK FLOORING 4 LESS all account information will be held by paypal.

CHEQUES

Payments can be made by cheque made payable to UK FLOORING 4 LESS and sent to the above company address, goods will be sent out within 5 working days of the funds clearance.